FAQS

The answers to your questions

For any queries or question you have in relation to this Virtual Challenge please have the information below.

getting set up

Ultra Britain is our Virtual Challenge delivery partner. They host the registration platform that we’re using, and also provide the technical help to sync your data to our challenge maps. When you register onto the challenge, you create a profile with them to manage your entry and your data throughout the month.

  • Log into your ‘Ultra Britain’ account
  • Under ‘My Account’, go to ‘Personal Details’ – https://www.ultrabritain.com/my-account#user_details
  • Click on ‘Social Sharing’ on the left had side
  • Then choose the site you would like to log your virtual miles with – either Strava, Garmin or Fitbit
  • Once you have selected your preferred site (Strava, Garmin or Fitbit) it will prompt you to log in – if you haven’t already logged in from a previous virtual event
  • However if you are connected already the icon for your preferred app will be highlighted
  • It is recommended that you log into your account on the service you intend to link before requesting the connection.
  • On connection you will be taken to the service’s web site to confirm the link – simply approve the connection and the read-only permissions we ask for and you’re done.

 

Note that in all cases we request read-only access and do not post or amend anything on your account.  We can only retrieve activities marked ‘public’.

If you log in to your Strava account and navigate to ‘My Apps’ you will see a page like this with ‘Action Challenge’ in your list of connected apps.

If you visit the event page of a race that requires a Strava connection while you are logged in to UltraBritain, the page will also tell you if you have a live connection to Strava.

Our system will only be able to ‘read’ an activity if your profile is set to ‘Open’ on Strava. To ensure yours is:

  • Log into Strava on a desktop / laptop
  • Go to ‘Settings’ then ‘Privacy Controls’
  • Under ‘Activities’ make sure ‘Everyone’ is selected 

Strava imposes a limit on the number of connections to its service within a given time frame, and for that reason please allow plenty of time (up to 3hrs) for your latest activity to appear.

If your activity does not appear on our maps or table after 3 hours, please check:

  • You have a live connection to Strava – if you do not appear at all, this is the most likely cause.
  • Check that all your activities are set to public.
  • Check you’re correctly recording the activity type on Strava – only walks, runs, hikes and virtual runs will be counted

Your activity / distance will only show on our Maps if you have made it public, so that our system can read it. To check this:

  • Log into Strava on a Desktop / Laptop
  • Go to ‘My Activities’ in Strava.
  • Selecting the Private check box will filter all activities down to only those set as private. Our service will not be able to view anything on this list. Private activities show a small black padlock next to them.

Strava have updated their interface recently and connection to the old service no longer works. So if you have connected a virtual event with Strava before these are the steps you can follow to amend the settings. If Strava is connected but no activities show it is best to clear the connection and then reconnect.

NB these are instructions are for webpage use:

  • Log into your Strava account
  • Click your profile picture in the right of right hand corner 
  • Select ‘Settings’ in the drop down and click ‘Apps’
  • You’ll see an Action Challenge logo in the list of connected Apps – click ‘Revoke Access’
  • To reconnect, select ‘Personal Details’ within your Ultra Britain account
  • Click on ‘Social Sharing’ on the left-hand side
  • Then choose ‘Strava’ to log your virtual miles
  • Log into your Ultra Britain account
  • Go to the ‘My Activities’ button above the map
  • Select ‘Add More’
  • Select the date of the activity you wish to log and the type (i.e. run, jog or walk) add in the distance as either miles or kilometres
  • Log into your Ultra Britain account
  • In ‘My Account’ go to Personal Details
  • Click the ‘Edit’ button next to the current avatar (it’ll be a generic silhouette head if nothing loaded).
  • Upload the image you wish to set (jpeg or png)

GENERAL QUESTIONS

Yes. Only activities completed on foot are counted towards our virtual challenge. Treadmills in gyms can count as an activity.

No – if you want to just sign up and complete your activities without the tracking element that is fine – you don’t have to link up Strava. You will still be sent your medal / neck buff / doggy bandana in the post if you’ve purchased them. 

Following the sign-up process, you will be able to make registration changes and extra purchases. However, please note that there will be an administrative fee for these changes since they require manual processing, and we will only be able to make changes up to 14th February.  If you wish to make any changes, kindly send an email to info@ultrachallenge.com.

No – this is an ‘honesty’ challenge. We will not ask you to send us confirmation of your activities or challenge. You will be sent the medal, bandana & buff regardless (if you have purchased them).

You can sign up to the challenge and fundraise for any charity you choose with no set target – just raise what you can! 

No – we are just encouraging anyone who feels that they can to set up a Just Giving page for their chosen charity and see what they can raise!

We publish digital certificates after the Virtual Challenge comes to an end on 31st March. You will be sent a personal certificate to the email you signed up with.

16 Amazing Challenges

Over 200,000 adventurers have taken on an Ultra Challenge® so far, and the 16 unique events make up the UK’s biggest & best series of treks & trail runs – which have also raised £55+ million for charities. Whichever challenge you choose, you’ll get full support all the way so you can set a new goal, enjoy the British countryside, and Push Yourself Further! Whoever you are – If you’re up for a challenge, it has to be an Ultra Challenge!

Map

Lake District Ultra Challenge

7-8 June 2025

100 km loop + Half  + Marathon + Quarter Challenge options & Ambleside 10K

FULL DETAILS >

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Isle of Wight Ultra Challenge

3-4 May 2025

106 km ‘Full Island’ Loop + Half & Quarter Island options AND  ‘Cross Island’ & Medina 10 Mile challenges.

FULL DETAILS >

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London 2 Brighton Ultra Challenge

24-25 May 2025

100 km + Half, Marathon & Quarter Challenge distance options

FULL DETAILS >

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South Coast Ultra Challenge

7-8 Sept 2024

100 km + Half & Quarter Challenge options

FULL DETAILS >

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Jurassic Coast Ultra Challenge

17-18 May 2025

100 km + Half & Quarter Challenge options AND Marathon + Double Marathon & Bridport 10K

FULL DETAILS >

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Thames Path Ultra Challenge

14 – 15 Sept 2024

100 km + 3/4 + Half & Quarter Challenge options

+ Thames Bridges 25km Trek (Sat – Central London)

+ Friday Moonlight 10K Walk (Central London)

+ The Henley 10K (Sunday)

FULL DETAILS >

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South West Coast 50 Ultra Challenge

3 August 2024

50 km Loop + 25 km & 10 km Challenge options

FULL DETAILS >

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Peak District Ultra Challenge

6-7 July 2024

100 km Loop + Half & Quarter Challenge options & The Bakewell 10 Mile. 

FULL DETAILS >

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Cotswold Way Ultra Challenge

22 – 23 June 2024

100 km + Half & Quarter Challenge options.

FULL DETAILS >

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Chiltern 50 Ultra Challenge

28 Sept 2024

50 km Loop + 25 km & 10K Challenge options

FULL DETAILS >

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North Downs 50 Ultra Challenge

27 July 2024

50 km Loop + 25 km & 10km Challenge options.

FULL DETAILS >

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Easter 50 Ultra Challenge

Sat 12 April 2025

Windsor

50 km, 25 km, 0r 10 km Loops from racecourse basecamp.

FULL DETAILS >

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London Summer Walk

Sat 24 August 2024

25 KM or 10 KM looped route – Woolwich Start / Finish

FULL DETAILS >

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London Halloween Walk

Sat 26 October 2024

25 KM or 10 KM spooky looped route options. Start / finish – The Oval Cricket Ground ‘dungeon’,

FULL DETAILS >

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NEW – Kent Downs 50 Ultra Challenge

Sat 12 October 2024

50 KM, 25 KM or 10 KM looped routes options. Start / finish – The Kent Showground nr. Maidstone.

FULL DETAILS >>

 

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