By registering you will have created a My Events account with our registration provider Active Network, which you can log in to at any time (using the email and password you used to register). Here, you can view your registration and responses, create/join teams, and team captains can view team members.

You’re able to change funding types – to do so please complete our short form below.

Request a funding type change >>

Please note if you are amending your funding type to self funding or mixed funding, you will need to pay the shortfall in terms of registration fee. If you changing to mixed-funding or charity sponsorship, you will be refunded the price difference. We will be in touch regarding next steps if a refund/additional payment is due.

Please request this via the following form. This will be processed by the team and confirmed.

Request a Distance Change >>

Please note if you are increasing your distance, you will need to pay the shortfall in terms of registration fee. If you are decreasing your distance, you will be refunded the price difference.

Please request this via the following form. This will be processed by them team and confirmed.

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Please note if you transferring your place to someone else, a small fee is payable. The person you are transferring the place over to will receive a code to sign up directly to the event themselves – they will need to register with their full details and the substitution code will remove the cost of their entry.

Please request this via the following form. This will be processed by them team and confirmed.

Request to change your event >>

Please note if you transferring to a different challenge, a fee is payable, which varies depending on how close to the event you are. Please see our cancellations/deferral policy for more details: HERE >>

Yes to do this we ask you to log the request and we will process it and confirm back to you if possible. To do so complete our short form here:

Request to change your event >>

Please note if you deferring to next year’s challenge, a fee is payable, which varies depending on how close to the event you are. Please see our cancellations/deferral policy for more details HERE >>

Please request this via the following form. This will be processed by them team and confirmed.

Request a cancellation >>

Please note if you cancelling your place, a refund will be issued subject to an administration fee (in line with our T&Cs), which varies depending on how close to the event you are. Please see our cancellations/deferral policy for more details HERE >>

If you have received your start time and would like to request an amendment, please refer to your challenge’s App to find the start list for your event, where you’ll also find the form to complete to request a change to your start time.

Due to the absolute importance of maintaining spread across the course, we are only able to consider start time requests that fall into one of the following categories:

• Your start time is DIFFERENT from your team
• Your start time is DIFFERENT from a travel companion
• You are travelling by PUBLIC TRANSPORT and the journey is impossible with your current start time

We will review any requests received and confirm via email if we’ve been able to adjust your start time. 

Please note that for certain challenge distances there are fixed start times and we are unable to offer any flexibility.