help centre
Quick Links
DEFER YOUR PLACE TO ANOTHER CHALLENGE
Transfer your place to any other Ultra Challenge taking place in 2025 or Defer to 2026.
Cancel your challenge place
Cancel your place & apply for a refund (as per our Ts & Cs).
BOOKABLE CHALLENGE EXTRAS
Have a question about one of our Bookable Extras or have a question on it all?
DISTANCE OR FUNDING TYPE change
Change your distance, or request to change your funding option.
UPDATE YOUR PERSONAL DETAILS
Email, home address, or emergency contact numbers etc.
view your registration
Log into your 'MY EVENTS' account on Active Network - which you used / set up when you signed up.
fREQUENTLY ASKED QUESTIONS
You'll also find answers to many frequently asked questions (FAQ's) so please read the articles below before contacting us as that will often provide a quicker solution!
deferrals
To request to defer to next year’s challenge, please complete our short form here:
Request to change your event >>
Please note if you deferring to next year’s challenge, a fee is payable, which varies depending on how close to the event you are. Please see our cancellations/deferral policy for more details HERE >>
Deferred to next year?
If you deferred your place for this year, you will need to re-sign up to the following year’s event. You will have received a deferral code to re-register for the event.
The deferral discount will be the equivalent distance & funding type to your previous entry, you will then be able to use this discount code to register for next year’s challenge. You must re-register to avoid missing out.
All deferring participants should be contacted by end of November at the latest with all the information you need to redeem your deferral for the next year.
Deferred to this year?
You must ensure you have re-registered for the current year’s challenge with your deferral code in order to secure your place.
The deferral discount will be the equivalent distance & funding type to your previous entry, you will then be able to use this discount code to register for this year’s challenge. You must re-register to avoid missing out.
If you have not received your deferral code or have had trouble re-registering for the event, please contact us on info@ultrachallenge.com
Once you have registered on to a 2025 event, with your Deferral Code your 2025 event will then appear on ‘My Events’ profile.
You must get in touch with your chosen charity to ensure they are aware of your deferral.
To ensure any previous fundraising is reflected on for the following year’s challenge, you must create a new Just Giving Page and add your existing fundraising as an offline donation.
Follow the instructions for any fundraising pages made on JustGiving HERE>>>
Changing my Challenge
By registering you will have created a My Events account with our registration provider Active Network, which you can log in to at any time (using the email and password you used to register). Here, you can view your registration and responses, create/join teams, and team captains can view team members.
You’re able to change funding types – to do so please complete our short form below.
Request a funding type change >>
Please note if you are amending your funding type to self funding or mixed funding, you will need to pay the shortfall in terms of registration fee. If you changing to mixed-funding or charity sponsorship, you will be refunded the price difference. We will be in touch regarding next steps if a refund/additional payment is due.
Please request this via the following form. This will be processed by the team and confirmed.
Please note if you are increasing your distance, you will need to pay the shortfall in terms of registration fee. If you are decreasing your distance, you will be refunded the price difference.
Please request this via the following form. This will be processed by them team and confirmed.
Please note if you transferring your place to someone else, a small fee is payable. The person you are transferring the place over to will receive a code to sign up directly to the event themselves – they will need to register with their full details and the substitution code will remove the cost of their entry.
Please request this via the following form. This will be processed by them team and confirmed.
Request to change your event >>
Please note if you transferring to a different challenge, a fee is payable, which varies depending on how close to the event you are. Please see our cancellations/deferral policy for more details: HERE >>
Yes to do this we ask you to log the request and we will process it and confirm back to you if possible. To do so complete our short form here:
Request to change your event >>
Please note if you deferring to next year’s challenge, a fee is payable, which varies depending on how close to the event you are. Please see our cancellations/deferral policy for more details HERE >>
Please request this via the following form. This will be processed by them team and confirmed.
Please note if you cancelling your place, a refund will be issued subject to an administration fee (in line with our T&Cs), which varies depending on how close to the event you are. Please see our cancellations/deferral policy for more details HERE >>
If you have received your start time and would like to request an amendment, please refer to your challenge’s Participants Area/App to find the start list for your event, where you’ll also find the form to complete to request a change to your start time.
Due to the absolute importance of maintaining spread across the course, we are only able to consider start time requests that fall into one of the following categories:
• Your start time is DIFFERENT from your team
• Your start time is DIFFERENT from a travel companion
• You are travelling by PUBLIC TRANSPORT and the journey is impossible with your current start time
We will review any requests received and confirm via email if we’ve been able to adjust your start time.
Please note that for certain challenge distances there are fixed start times and we are unable to offer any flexibility.
Charity & Fundraising
NO – you must only select one prime charity for your fundraising – this is because your charity will pay for a portion of your place on the event (out of the fundraising generated by you). If you wish to also fundraise for another charity, you can do so on your own terms as long as you reach the minimum target for the first/ prime charity.
Equally – if you join as a SELF FUNDER – you have complete flexibility on who you fundraise for – and with no targets / deadlines / or any cost to those charities.
If there is a charity you would like to fundraise for that does not appear on our list, we ask that you speak with your preferred Charity about what you would like to, and ask them to register with us via our short contact form which can be found on our website page www.ultrachallenge.com/the-charities/
Once they’ve registered with us, it will take about 5-7 working days to add them onto our registration forms, and you can then sign up to your chosen challenge in aid of them.
Alternatively you can raise for one of the 600+ charities for 2025 challenges we are currently already working with (see our list HERE>>>), or you can Self Fund your place and fundraise for them independently with no fundraising commitment.
Please note: the above is relevant for Charity Sponsorship or Mixed Funding places only. If you are entering as a Self Funder you can fundraise for any charity of your choice (only if you want to) & we do not need to be informed.
If you are signing up on a charity sponsorship or a mixed funding place, you must fundraise for a UK based charity and they must be listed with us on our website HERE>>>
If you want to fundraise for a charity that is not based in the UK, you will need to sign up on a self funding place via our website, and you will then need to contact the charity directly to confirm how to get started on your fundraising.
You must create your fundraising page on JustGiving within 48 hours of registering for your challenge. Then you can start your fundraising by sharing your page online with your friends & family. To get started and set up your JustGiving page, please visit: https://www.ultrachallenge.com/justgiving
YES – a team can – as long as you’re all fundraising for the same charity – as you can create a team fundraising page on Just Giving – we also recommend that you let your charity know this is how you will be fundraising together.
You will still have to reach the combined total fundraising amount – as the target is per person, NOT per team.
If you have chosen to fundraise for a charity (from our list HERE>>>), we will pass your details over to them and you can expect to hear from them within 14 days. If for some reason you do not hear from your charity after this time, please contact them directly, and please email us at charity@actionchallenge.com & we will follow up with the charity for you.
We will have shared with your Charity your contact details, and they will be in touch with you 7 – 14 days from the date you registered onto the challenge. If you haven’t heard from them outside of this – we recommend you contact them directly by visiting their website and contacting their events fundraising team.
If you still cannot get through to your charity, please email us at charity@actionchallenge.com and we will flag your contact information with them directly in an attempt to urge them to contact you.
Speak to your charity directly – they will be able to offer you support and help to reach your fundraising target and remember only 50% of that target has to be reached 3 weeks before the challenge. Meaning you’ve got time after the challenge to keep on fundraising.
However, if you don’t reach the target and the charity declines your place – we will be in touch with you with alternative options – you can always change to a self-funding place to still take part in the challenge.
Yes you can – but only up until 5 weeks before your challenge. This is due to the fundraising target deadlines. Change your charity choice using the link HERE
Signing up to a Challenge
You must be 18 or over (on the day of the challenge) if taking on a Full Challenge (~100km) or Three Quarter Challenge (~75km); 16+ and accompanied by an adult if taking on a Half Challenge (~50km ), 14+ and accompanied by an adult if taking on a Quarter Challenge (~25km) or Marathon); for a Half Marathon aged 12+ and accompanied by an adult; and finally 8+ & accompanied by an adult for a 10km/mile Challenge.
Under 18s taking part must be signed up by someone over 18.
You’ll receive a ‘transaction receipt’ (via email) along with a Confirmation Email welcoming you, and detailing any next steps’ timelines you need to be aware of, and how & where to find all the info you’ll need for your Challenge. (NOTE– If you don’t receive this within 12 hours, please check your spam/junk mail folders)
A Multi Deal allows you to save up to 25% if you plan to enter 3 or more events over the year on a Self Fund basis – and always represent our best deal!
Once you have decided how many events you’d like to enter, visit the ‘Multi Deal’ page on the website – or follow the link HERE>>
On the registration page, you must select all of the events you’d like to enter (and specify the distance) – once you’ve have completed your order, you will need to wait until you have received your multi-deal discount code from the team before you will be able to sign up individually for your events. Placing your order does not constitutes entry to the individual events.
When you are attending the events, please ensure you bring ID to collect your event pack so that we can ensure only the original purchaser is participating.
More information on multi-deals is available HERE>>>
If you have already signed up to a Challenge(s) or a multi-deal and now want to take part in another challenge – please complete our application from HERE>>>
All charity sponsorship and mixed funding places close 4 weeks before each challenge, so that you have enough time to fundraise and reach your target. Self funding places close for online registration on the Tuesday before each challenge.
A discount is available if you have previously taken part as a self funding participant.
Please keep an eye out for your discount which will be sent to you via email!
Whilst you are signing up and registering for your challenge – in the TEAM INFO section (towards the end of the registration questions), you will be asked if you would like to ‘Join a team’ or ‘Create a team’.
If selecting to create a team, you will be asked to create a Team Name and Password. Subsequent team members can then register and select to join your team, and will need to provide the team password in order to join it.
We ensure that registered teams are assigned the same start wave (where distance/challenge option allows), and your team name will be printed onto your bib.
There are no restrictions on our regular teams – you can be any mixture of charities / distances / funding types (i.e. Self Funding, Charity Sponsorship or Mixed Funding), and can have any number of members (even 1!).
Even if you are not fundraising for the same charity, you can still create a challenge team with us.
Yes – as long as you are fundraising for the same charity, you can create a team fundraising page on Just Giving (we recommend letting your charity know this is how you will be fundraising together). However, please be advised that the minimum fundraising targets remain per person (not per team), so you will need to reach the combined total fundraising amount on your page for your group.
If there is a charity you would like to fundraise for that does not appear on our list, we ask that you speak with your preferred Charity about what you would like to, and ask them to register with us via our short contact form which can be found on our website page www.ultrachallenge.com/the-charities/
Once they’ve registered with us, it will take about 5-7 working days to add them onto our registration forms, and you can then sign up to your chosen challenge in aid of them.
Alternatively you can raise for one of the 600+ charities for 2025 challenges we are currently already working with (see our list HERE>>>), or you can Self Fund your place and fundraise for them independently with no fundraising commitment.
Please note: the above is relevant for Charity Sponsorship or Mixed Funding places only. If you are entering as a Self Funder you can fundraise for any charity of your choice (only if you want to) & we do not need to be informed.
The payment plan enables you to secure your place on any Ultra Challenge immediately and spread the cost over 3 payments. Sign up with just a 33% deposit, with a 2nd instalment due on 28 February, and then a final 30 March ’25 instalment.
- Available to use on Self Funding & Own Place registrations
- All distances from 25km to 100km
- Choose to enrol at check out
- Not available on Winter Walk
You’ve paid an initial 33% (and 3% booking fee) as the non-refundable Registration Fee.
A 2nd payment of 33% and will be charged on Friday 28 February’ 25
A 3rd final balance payment will be charged on Monday 31 March’ 25
Creating, joining & managing a team
As the Team Captain you keep track of your team members, and the size of your team in the lead up to the challenge.
1. Log into your account HERE>>> using your email address, and password you created when you signed up to the challenge.
2. You will see your registration for your challenge (s), and from here you can manage your team via the Team Centre feature.
3. Click on the ‘Team Centre’ in your registration, this will open up your team page, where you can check on how many people are in your team, send invites out to your friends to join your team, or email all of those in your team.
If you are looking to take on the challenges a team, you can either create a team as you register onto the challenge, or create a team after you’ve registered.
- Teams can be of any size from 2 people to 100+.
- All team members can sign up for the same distance, or a mixture of different distances.
- All team members can be a mixture of funding types – so there is no requirement for each member to fundraise for the same charity, although you may choose to do so.
Creating a team as you register onto the challenge:
- Sign up to the challenge, using the ‘Sign Up Now’ button on your chosen challenge, choosing your chosen funding type.
- Once you’ve completed your personal details, you will get to choose if you want to Create A New Team or Join An Existing Team as part of the registration process.
- To Create A New Team – you must choose a team name, and a password – this password will be required by your fellow team members to join your team as they register.
- Once you’ve created your team, and completed your registration, your fellow team members can then sign up to the same challenge, and will need to select Join An Existing Team – entering your team name using the search bar, and the password you chose when you created the team.
As a Team Captain you will receive an email notification each time someone joins your team.
Joining a team as you register onto the challenge:
- Sign up to the challenge, using the ‘Sign Up Now’ button on your chosen challenge, choosing your chosen funding type.
- Once you’ve completed your personal details, you will get to choose if you want to Create A New Team or Join An Existing Team as part of the registration process.
- To Join An Existing Team – search for the team you wish to join, you will need the password created by the team captain in order to join a team.
- The team captain will be emailed a notification of your request to join the team, once they’ve accepted your request, you too will receive email confirmation that you are now part of the team.
If you’ve already signed up to the challenge, and would now like to create a team – you can do so by logging back into your registration using the My Active section of your account – using the below link:
https://myevents.active.com/ActionChallenge
1. To log in you will need your email, and password you created when you signed up to the challenge.
2. This will take you into your account, with all of your purchased challenges.
3. To Create a team select from the blue button against the event you wish to create a team for, you will need to create a team name, and choose if you wish for the team to be ‘open to everyone’, or ‘private’ meaning those joining will need a password to join the team.
4. If you are looking to Join a team select from the event, using the blue button, search for the team name you are looking to join, you will see the Captain’s name against the team, and if it is a private team you will need the password the team captain created when the created the team.
If you are looking to join a team on a 2025 challenge, you may have an issue finding the team name or team captain on our registration form or within the team centre. This could be because the team you are trying to join was set up on a 2024 challenge – and a different registration form – to the 2025 challenge you are now trying to join.
As a deferral, you are re-registering, so you will not be able to locate the team within our 2025 registration forms, but you can still join their team by following the steps below:
1. Follow the steps on creating a team as you sign up to the challenge.
2. Choose to become the Team Captain of that team, and set up the team name so that it matches the team you are wanting to join, and add 2025 after the team name (e.g. The Walkie Talkies 2025).
3. This way, when we come to allocate start times for the challenge, we can ensure that we match up your team, to the team you are looking to join.
4. Should anyone else be looking to sign up to the challenge, and join the same team – they will need to then join an existing team using the steps above and search for the team name which has you as the team captain, you created (e.g. The Walkie Talkies 2025).
As the team captain, you created a password when you first set up the team, if you can’t remember what this is, or you’ve written it down wrong – you can quickly find it.
1. Log into the Team Centre on My Events (see FAQ ‘Managing Your Team’), where you manage your team.
2. Click on the ‘edit’ team info button (blue pencil) on the top right hand of the page.
3. This opens up the team information you created when you set up the team, your password will be next to the padlock.
On Event Support & Preparation
There’s no denying it – these 50km / 100km challenges are tough. It will be physically and emotionally demanding! You will have to combat fatigue and tiring limbs as you battle through the challenge!
You will need to prepare well – and should read the training advice. The more comfortable you are with walking long distances for sustained periods – the more comfortable you will be on the challenge itself.
You should also practice walking at night – at similar times to those projected on the schedule – to get your body used to the sensation of walking when it’s normally sleeping and recovering!
A training plan is in the Participant’s Area of the website – to assist in your preparation. We also organise regular training walks to get you fitness levels up, as well as to give you the experience which will really help you to complete the challenge!
To run 100km is more than a double marathon – and 50km is a ‘marathon plus’ distance – often across difficult and varied terrain. This is no road marathon – and the running category of the challenge is reserved for only those who are attempting the 100km challenge in under 16 hours – and the 50km in under 7 hours.
The full support we provide on our challenges for runners means that if you have previously run other marathons and now looking to step up your distance to something longer – this is the perfect event to support your challenge!
If however you would like to run and jog (and perhaps walk too!) some of the challenge then you enter into the challenge as a walker and attempt the challenge in that category.
Ultra Challenges are tough events and training is essential for everyone. Preparation is key and will aid your enjoyment of the challenge whilst ensuring that your body is up to the rigors of the event.
It is very important for all competitors to train properly and build up endurance and resilience thresholds, alongside your base fitness. This will enable you to cope with the distance and provide you with the ability to recover between stages during the challenge.
You will have access to an event specific training guide to aid with your training and preparation, it can be found in the Participant’s Area.
Ultra Challenges are physical events, where you can choose to walk, jog or run a distance of 10km – 100km. We welcome participants of all abilities who are confident in their ability to participate, however must ensure everyone is clear on the requirements and accessibility restrictions of the routes we use.
While each challenge covers different terrain and landscapes, you can typically expect steep climbs and descents, the necessity to cross stiles, and uneven pathways subject to weather effects such as mud and dust.
Participants with mobility issues have completed our challenges in the past on crutches & wheelchairs, and those with sight loss can also participate with a guide.
We ask that anyone with accessibility concerns or questions contacts us to discuss their requirements.
Yes, if the event of your choice has run before – You can view results HERE >>
Step 1: Click “Races”
Step 2: Select “United Kingdom” Under “Geography”
Step 3: Click the relevant year under your past challenge
Step 4: On the new page that opens, type in your first and last name in the search bar and push “Enter” on your keyboard to find your results
We’ve a full kit list on the challenge app, we recommend you download the app for your challenge so you can access all the guides.
The kit lists we’ve provided are spilt up by ‘walkers’ & ‘runners’ and are only a guideline for what to bring and wear, your own experience training and weather on the day will play an important factor into what you will require.
There will be a baggage transfer service (at an extra charge) from the start to the finish line for a single piece of baggage not exceeding 75l/20kg – this is bookable on event day. Those taking on 100km can also get their baggage taken to halfway, use any items they need (eg a change of, or extra clothes) , and then onto the finish. Participants who retire from the challenge will be responsible for claiming their baggage at the finish line.
Registered Runners will have an extra baggage service – where you will be able to access your bags at the half-way mid point on the challenge should you not wish to run with your bags. Half & Quarter Challenge runners will also have a baggage service for free to take a small rucksack (no larger than a 5KG absolute max) to their finish line.
Once you’ve signed up to your chosen Challenge, we advise you join our Facebook group ‘The Ultra Challenge Club’ where you can meet & interact with fellow challengers. It’s a great way to ask relevant questions, and learn from the experience of others.
NO – we do not allow dogs to take part in the challenge as we cannot cater for them along the route, and the rest stops can be very busy, and not all Challengers will be comfortable with them in close proximity. We do however think dogs make for great training companions!
If you unfortunately have to drop out of your challenge, you will need to do so at the nearest check-point if possible, where you will need to alert the event staff, who will ‘log’ you out of the event.
From the half way stage onward there will be support vehicles, and shuttle services to the nearest train stations for you to safely and easily return home.
If for whatever reason you don’t complete the distance you had sign up to – don’t worry we will celebrate your achievement and give you a medal for the distance you managed anyway!
This very much depends on how you are taking on the challenge (walk / run) – what you are used to – and what the weather / ground conditions are like. For runners – we simply recommend the shoes you usually train and run in.
Walkers – should wear the shoes or boots you have been training in – so your feet are as comfortable as possible. Some choose to wear sturdy trainers or trail shoes – whilst other opt for ankle height walking boots to give maximum support to ankles and feet. It is a personal preference – and we recommend that you experiment on training walks to ensure on the day – you’ll be as comfortable as possible. Feet often tend to swell up a bit with endurance length distances – so bear that in mind – and if the ground is wet and muddy – so will your feet be unless your footware is waterproof!
Dry socks are critical to avoid blisters – so bring spare pairs – change often.
You can always have a second pair of shoes to change into (if taking on 100km) – by utilising the optional bagage transfer service – to the ~50km half way and then on to the 100km finish.
Light open sandals / flip flops are a good idea for post challenge – to let your feet recover!
Route maps are available online before the event – marked with rest-stops, hazards & distances.
The route will also be clearly and fully signed with pink directional arrows and the night time stages will be supplemented with reflective tape and glow sticks – meaning you should never have to worry about finding your way and you can just concentrate on the Challenge!
The routes are fully signed – and during the night stages we use reflective tape and glow sticks so you will always be able to see the marked route. It is also compulsory that all challengers wear a headtorch during the night sections, and a reflective item to wear.
The night stages will also be heavily supported by our team of TREKMASTERS (experienced walkers) – so there’s no need to be on the course by yourself – and we actively encourage groups to join and walk together during the night stages. We will also be tracking every walker at each check point with electronic timing system.
It will be compulsory for you to carry a charged mobile phone and we will have an emergency contact number and contact procedure in the unlikely event you do get lost. Our control room will be on standby throughout the event to help anyone in need.
As we review, change and update each route every year, we continue to work to ensure that our routes are safe and suitable. Therefore we only publish GPX files for each event, in the week prior to each challenge, once the route has been finally recced and checked, and this will be available to view and download in the participant area & the event specific app.
You can however view our provisional route on Google Maps, although please note it may change in the lead up to the challenge, click on the links below for your specific challenge:
You can see a full catering list for our Ultra Challenges HERE>>> Please note that we can cater to all dietary requirements and that our catering list is subject to change.
If you have not collected your finisher’s t-shirt and medal when you finished your challenge, there will be a link on the challenge app to order one to be sent to you. This will be available for 3 weeks after your challenge.
If you forget to return your GEO Tracker to the designated return point on the Event – you are then responsible for mailing it to the Action Challenge Head Office within 48 hours from the end of the Event.
The return address: 1 Gunnery Terrace, Royal Arsenal, London, SE18 6SW.
If you were to lose your GEO Tracker or not return it within the agreed 48 Hour Time Frame to the Action Challenge Head Office, a replacement fee of £60 would become payable within 72 hours after the end of the Event.
BOOKABLE EXTRAS
You can book your camping, shuttle transfers and parking on the event’s specific bookable extras page. Select your challenge below to get started:
Bath 50 Challenge, Easter 50 Challenge, Isle of Wight Challenge, Jurassic Coast Challenge, London 2 Brighton Challenge Lake District Challenge, Cotswold Way Challenge, Peak District Challenge, North Downs 50 Challenge, Gower Peninsula Challenge, South West Coast 50 Challenge, South Coast Challenge, Thames Path Challenge, Chiltern 50 Challenge, Kent Downs 50 Challenge
If the event is not listed here, we do not offer bookable extras for that challenge.
We will need to cancel and refund the bookable extra(s) for you and then you will need to go ahead and rebook the correct one. In the meantime, feel free to go ahead and book your preferred bookable extra(s), and send an email to info@ultrachallenge.com to request the cancellation of the incorrect booking. Please note our Optional Extras Cancellation/Rebooking Policy HERE>>>
Yes, we will also cancel your bookable extras when we cancel your place – your booking is subject to our cancellation policy which you can view HERE>>>
Baggage transfers cannot be pre-booked and must be paid for by cash or card, on the day at the ‘Baggage Drop Off’ area. Prices range between £5 and £15, distance and weight depending, and all runners get a free baggage transfer of maximum 10kg’s.
Our bookable extras are designed to make the planning of how to join, leave, and take on your challenge as easy as possible. Parking at key venues, shuttle bus transfer services, and camping packages – all need booking in advance, with ‘Baggage Transfer’ options available on-the-day at your start.
For further detail of what tif on offer at each challenge follow the link below –
Signed up? Visit our Participants Area
STILL GOT A QUESTION?
Please complete our short form below and a member of our Customer Services Team will get back to you.
Location
1 Gunnery Terrace, Cornwalis Rd
London, SE18 6SW
Our Hours
09:00 AM – 05.00 PM
Monday – Friday
Contact Us
Phone: 0207 609 6695
Email: info@ultrachallenge.com
