CANCELLATION &
DEFERRALS

OUR POLICies

Please check below to see if you are eligible for a refund, deferral or substitution based on your funding type & challenge time-line. The below policy stands if you, the challenger, cancels your place on your original challenge. Please see our Terms & Conditions, accessible at the bottom of this page for details whereby we, Action Challenge, cancel the event. The terms & conditions outlined on this page, are as per the online registration form which you must agree to when you register onto a challenge. Please note our policy for 2022 challenges, is different to our 2021 challenges.

Refunds will also be subject to incurred expenses to cover the cost of any merchandise, goods, or services that you may have received as part of a promotional package. Deferrals are only available to the following year (2023) as a maximum and you cannot defer your entry more than once. If you decide to cancel your deferred or transferred entry, this will incur a loss of the registration fee paid on your original registration.

SELF FUNDING

  • REFUND = 90% (there is a 10% admin fee incurred)
  • TRANSFER CHALLENGE = £20 admin fee
  • SUB TO SOMEONE ELSE = £30 admin fee
  • CHANGE FUNDING TYPE = £20 admin fee
  • REFUND = 75% (there is a 25% fee incurred)
  • TRANSFER CHALLENGE = £20 admin fee
  • SUB TO SOMEONE ELSE = £30 admin fee
  • CHANGE FUNDING/DISTANCE TYPE = £20 admin fee + any difference in price
  • REFUND = 50% (there is a 50% fee incurred)
  • TRANSFER CHALLENGE = £20 admin fee
  • SUB TO SOMEONE ELSE = £30 admin fee
  • CHANGE FUNDING/DISTANCE TYPE = £20 admin fee + any difference in price
  • REFUND = none
  • TRANSFER CHALLENGE = £30 admin fee
  • SUB TO SOMEONE ELSE = £30 admin fee
  • CHANGE FUNDING/DISTANCE TYPE = £20 admin fee + any difference in price
  • REFUND = none
  • TRANSFER CHALLENGE = £50 admin fee
  • SUB TO SOMEONE ELSE = £30 admin fee
  • CHANGE FUNDING/DISTANCE TYPE = £20 admin fee+ any difference in price
  • We are unable to make any registration changes within 48 hours of your challenge
  • REFUND = none
  • TRANSFER CHALLENGE = none
  • SUB TO SOMEONE ELSE = none
  • CHANGE FUNDING TYPE = none

charity sponsorship

  • REFUND = 90% (there is a 10% admin fee incurred)
  • TRANSFER CHALLENGE = £20 admin fee
  • SUB TO SOMEONE ELSE = £30 admin fee
  • CHANGE FUNDING/DISTANCE TYPE = £20 admin fee + any price difference
  • REFUND = none
  • TRANSFER CHALLENGE = £20 admin fee
  • SUB TO SOMEONE ELSE = £30 admin fee
  • CHANGE FUNDING/DISTANCE TYPE = £20 admin fee + any price difference
  • REFUND = none
  • TRANSFER CHALLENGE = £30 admin fee
  • SUB TO SOMEONE ELSE = £30 admin fee
  • CHANGE FUNDING/DISTANCE TYPE = £20 admin fee + any price difference
  • REFUND = none
  • TRANSFER CHALLENGE = £50 admin fee
  • SUB TO SOMEONE ELSE = £30 admin fee
  • CHANGE FUNDING/DISTANCE TYPE = £20 admin fee + any price difference
  • We are unable to make registration changes within 48 hours of your challenge
  • REFUND = none
  • TRANSFER CHALLENGE = none
  • SUB TO SOMEONE ELSE = none
  • CHANGE FUNDING TYPE = none

MIXED FUNDING

  • REFUND = 90% (there is a 10% admin fee incurred)
  • TRANSFER CHALLENGE = £20 admin fee
  • SUB TO SOMEONE ELSE = £30 admin fee
  • CHANGE TO SELF FUNDING = £20 admin fee + pay the difference in reg fees
  • REFUND = 50% (there is a 50% fee incurred)
  • TRANSFER CHALLENGE = £20 admin fee
  • SUB TO SOMEONE ELSE = £30 admin fee
  • CHANGE FUNDING/DISTANCE TYPE = £20 admin fee + any price difference
  • REFUND = none
  • TRANSFER CHALLENGE = £30 admin fee
  • SUB TO SOMEONE ELSE = £30 admin fee
  • CHANGE FUNDING/DISTANCE TYPE = £20 admin fee + any price difference
  • REFUND = none
  • TRANSFER CHALLENGE = £50 admin fee
  • SUB TO SOMEONE ELSE = £30 admin fee
  • CHANGE FUNDING/DISTANCE TYPE = £20 admin fee + any price difference
  • We are unable to make registration changes within 48 hours of your challenge
  • REFUND = none
  • TRANSFER CHALLENGE = none
  • SUB TO SOMEONE ELSE = none
  • CHANGE FUNDING TYPE = none

OPTIONAL EXTRAS

  • REFUND = yes less 10% processing admin fee
  • Transferring challenge/ deferring challenge/ incorrect booking = yes less 5% processing admin fee
  • REFUND = none
  • TRANSFER CHALLENGE = none

Read our 2023 Terms & Conditions

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